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  • User Manual
  • Get Started
    • Create a Pollination Account
    • Setting up an Organization
      • 1. Create an Organization
      • 2. Add Organization Seats
      • 3. Add Team Members
      • 4. Purchase and Manage CAD Licenses
      • 5. Manage License Pools
      • 6. Add Additional Computing Resources
    • Setting up Rhino, Grasshopper and Revit Plugins
      • Download CAD Plugins
      • Install CAD Plugins
      • Purchase and Manage CAD Plugins
      • The Difference between CAD Licenses and Organization Seats
  • REVIT PLUGIN
    • Getting Started in Revit
    • Exporting Energy Models from Revit
      • Understanding the Export Process
      • Managing Pollination Revit License
      • Setting Up Linked Models
      • Creating Snapshots
      • Editing and Exporting Snapshots
    • Modeling Best Practices
  • Model Editor
    • What is Pollination Model Editor
    • Getting Started
    • Workflows
    • Commands
      • By Use Case
        • Room Commands
          • Edit
          • Windows
          • New
          • Adjacency
          • Line
          • Visualize
        • Line Commands
        • Roof Commands
        • Model Commands
      • Alphabetically
        • 3D preview
        • Align
        • Auto align
        • Auto top ground
        • Change units
        • Convert to room2D
        • Create boundary
        • Create rooms
        • Explode polyline
        • Export roofs
        • Fill holes
        • Find adjacency gaps
        • Find roof gaps
        • Find roof intersection
        • Floor area change
        • Generate alignment axes
        • Import roofs
        • Join coplanar faces
        • Join segments
        • Merge Small Rooms
        • Merge rooms
        • Multipliers to geometry
        • Offset
        • Offset windows
        • Preview roofs
        • Pull to room
        • Remove colinear vertices
        • Remove holes
        • Remove short segments
        • Repair windows
        • Resolve roof overlaps
        • Roof to shade
        • Separate plenums
        • Set air boundaries
        • Show tilt
        • Simplify Curved Edges
        • Simplify windows
        • Snap to grid
        • Solve adjacency
        • Split
        • Split core and perimeter
        • Subtract roofs
        • Subtract rooms
        • Validate model
        • Vertically split
    • Supported File Formats
      • Export
      • Import
    • Python Script Editor
      • Your First Python Script
      • Editor Class API Documentation
      • Available Python Libraries
    • FAQ
    • Changelog
  • Rhino Plugin
    • Getting Started in Rhino
    • Modeling Best Practices
      • Create Rooms
      • Create Apertures
      • Create Doors
      • Solve Adjacency
      • Create Shade or Context
      • Editing your Model
      • Using Room Selection Mode
    • Energy Modeling
      • Assign Program Types
      • Assign Construction Sets
      • Assign HVAC Systems
      • Energy Settings and Parameters
      • Run Simulation and Load Results
    • Daylight Modeling
      • Assign Modifier Sets
      • Assign Modifiers
      • Add Sensor Grid
      • Add View
      • Run Simulation and Visualize Daylighting Results
    • Interoperability
      • Ladybug Tools Grasshopper Plugins
        • Entity components
      • Import
        • Import HBJSON
        • Import gbXML
        • Import OSM
        • Import IDF
      • Export
        • Export HBJSON
        • Export gbXML
        • Export OSM and IDF
    • Troubleshooting
      • Rhino Plugin Errors
      • Validation Error Codes
    • Pollination Commands
      • By Use Case
        • General
        • Geometry Setup
        • Model Alignment & Updates
        • Setup & Run Simulation
        • Load, Visualize, and Export Results
      • Alphabetically
        • PO_AddApertureShades
        • PO_AddApertures
        • PO_AddAperturesByWWR
        • PO_AddBuildingShades
        • PO_AddDoors
        • PO_AddOpaqueFaces
        • PO_AddRadialGrid
        • PO_AddRooms
        • PO_AddRoomsByLayer
        • PO_AddSensorGrid
        • PO_AddShades
        • PO_AddSiteContext
        • PO_AddSkylightsByRatio
        • PO_AddView
        • PO_Align2DPlans
        • PO_AlignInElevation
        • PO_AlignInPlan
        • PO_AlignInPlan2D
        • PO_Check2DOrtho
        • PO_CheckAdjacency
        • PO_CheckPlanarity
        • PO_CheckUpdates
        • PO_ColorByBoundaryCondition
        • PO_ColorByFaceNormal
        • PO_ColorByFaceType
        • PO_ConstructionSetManager
        • PO_ConstructionManager
        • PO_DownloadModel
        • PO_DrawApertures
        • PO_DrawDoors
        • PO_DrawPlanarSurface
        • PO_DrawRoom
        • PO_DupAperturesDoors
        • PO_EditApertureProperties
        • PO_EditDoorProperties
        • PO_EditFaceProperties
        • PO_EditInPlace
        • PO_EditProperties
        • PO_EditRoomProperties
        • PO_EditSensorGridProperties
        • PO_EditShadeProperties
        • PO_EditViewProperties
        • PO_EmbedUserLibrary
        • PO_Extrude2DPlans
        • PO_FixRoomChildrenLinks
        • PO_GenAlignGrids
        • PO_GenRoomPerimeters
        • PO_HVACManager
        • PO_IsolateAdjacencies
        • PO_LicenseManager
        • PO_LoadResults
        • PO_MaterialManager
        • PO_MatchChildGeometry
        • PO_MatchRoomProperties
        • PO_MergeRooms
        • PO_ModifierSetManager
        • PO_ModifierManager
        • PO_OffsetChildObjects
        • PO_PluginInfo
        • PO_Pollination
        • PO_ProgramTypeManager
        • PO_ProjectChildToHost
        • PO_ProjectSrf
        • PO_PurgeUserLibrary
        • PO_RebuildRooms
        • PO_RemoveProperties
        • PO_RemoveShortSegments
        • PO_RebuildAperturesDoors
        • PO_ResetBoundaryCondition
        • PO_ResetDisplayName
        • PO_ResetIdentifier
        • PO_ResetLegendLocation
        • PO_ResetResourceIDs
        • PO_RunSimulation
        • PO_SaveToUserLibrary
        • PO_SelApertures
        • PO_SelDoors
        • PO_SelOpaqueFaces
        • PO_SelRooms
        • PO_SelSensorGrids
        • PO_SelShades
        • PO_SelSiteContexts
        • PO_SelViews
        • PO_SetAirBoundariesByGuides
        • PO_SetRoomStoryByElevation
        • PO_ShowObjectNotes
        • PO_SHWManager
        • PO_ScheduleManager
        • PO_SimulationParameter
        • PO_SolveAdjacency
        • PO_SplitRooms
        • PO_SyncModel
        • PO_TestLocalAppEnvironment
        • PO_UnitsSetting
        • PO_UploadModel
        • PO_UserManual
        • PO_ValidateModel
  • Grasshopper Plugin
    • Download and Install the Grasshopper Plugin
    • Grasshopper User Interface
      • 1:Primitives
        • PO_Aperture
        • PO_Door
        • PO_Face
        • PO_Model
        • PO_Room
        • PO_SensorGrid
        • PO_Shade
        • PO_View
        • PO_VisualizationSet
        • PO_Construction
        • PO_ConstructionSet
        • PO_Material
        • PO_Modifier
        • PO_ModifierSet
        • PO_ProgramType
        • PO_Schedule
      • 2:Pollination
        • Check_Run_Inputs
        • Check_Run_Results
        • List_Run_Assets
        • Setup_Runs
        • User_Data
        • Pollinate
        • Check_Study_Status
        • List_Studies
        • Add_a_project
        • Get_a_project
        • List_Project_Assets
        • Load_Assets
        • Upload_Assets
        • Login
      • 3:Parametric
        • Fly
        • Fly_ID
      • 4:Serialization
        • PO_Dump_GEM
        • PO_Dump_IDM
        • PO_Dump_INP
        • PO_Dump_SDD
    • Your First Simulation
    • Create a Parametric Run
    • Visualize Results
  • Web Platform
    • Create a New Project
    • Manage Access to a Project
    • Create a New Study
    • Create Teams
  • Developers
    • Create an API Key
    • API
      • Add Members to an Organization
      • Create a New Project
      • Schedule a Study on Pollination
    • Apps
      • Create a Simple Chart
      • Create a Filtered Chart
      • Create a Study
      • Check Study Status
      • Download an Output
      • Visualize Results on the Web
      • Integrate the Pollination Viewer
      • Visualize Results in Rhino
      • Prepare an App folder
      • Deploy an App using the Command Line
      • Deploy an App using Github
      • Automate the App Deployment
      • Update an App
  • Legal
    • Terms of Service
    • Privacy Policy
    • Subprocessors
    • Data Processing Addendum
    • Service Level Agreement
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  1. Rhino Plugin

Troubleshooting

PreviousExport OSM and IDFNextRhino Plugin Errors

Last updated 3 months ago

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This section of the User Manual contains solutions to common errors and compatibility issues that users of Pollination can face. For custom errors not covered in this section, please visit the Pollination to communicate new issues with our team. You can post any issues or make feature requests on the forum and someone from our team will help you find a solution. It's similar to creating a technical support ticket but much more collaborative.

If you have a Pollination account already, you can use the same email and password to sign on to our forum. If you don't have a Pollination account yet, please visit:

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